Global
Español
English
Contact us

Below you can find the basic information on how we process the personal data you provide when you contact Customer Service:

 

Data controller Repsol Comercial de Productos Petrolíferos, S.A. with registered address at 28045, Madrid, Méndez Álvaro, 44
Data Protection Officer You can get in contact by sending an email to protecciondedatos@repsol.com
Data to be processed and its origin All the data that you provide and any data that is transferred by other Repsol Group* companies to deal with your request
Basic purpose To manage your request, which implies identifying the relationship you have with any other Repsol Group* company(s), as well as to process and deal with your request, complaint, claim, and/or query and provide you with the corresponding response. Remember that, to deal with your request, we may need to transfer your personal data to other Repsol Group* companies which, in turn, will provide us with the necessary information to deal with your request
Lawful basis for processing The lawful basis for processing is our legitimate interest in processing your request
Data recipients Those required by law, service providers in their role as data processors, and other Repsol Group* companies whenever required to obtain the information we need to deal with your request
Rights of the data subject Access, rectification, opposition, erasure, restriction of processing, portability, and revocation of consent. You can find more information about these rights in the expanded information available in the Privacy Policy at www.repsol.com/privacy. You may exercise these rights by writing to the Data Controller's registered address, or by sending an email to sacportal@repsol.com. You may also lodge a complaint with the control authority at any point
Duration of processing Six years. However, if your request is linked to a contract that you have with the Repsol Group, the company in question will store the data resulting from your request while the contract is valid and, in any case, until the statute of limitations for civil, commercial, criminal, and/or administrative liability has passed
International transfers

Any transfers necessary as a result of our relationship with service providers, with the guarantees established in our Privacy Policy available at www.repsol.com/privacy
Additional information You can learn more about how we process your data in the Privacy Policy available at www.repsol.com/privacy

 

* A comprehensive list of Repsol Group companies, their location, and their activities can be found at repsol.info/structure