Service Terms and Conditions
Single registration for private users (Promotions)
Upon registering with us, we will create Your Repsol Account and the credentials that will allow you to register and manage the different Online Services we offer you. It is therefore necessary that we process your personal data.
An Online Service is any electronic service available to Repsol Group customers and users which requires a username and password to be accessed and utilized. By this, we mean services which are accessed via web pages, mobile apps, or similar, and require registration.
In the case of the Online Service we are offering, which you are accessing, is aimed at promotions and other advantages like receiving offers from the Repsol Group. Once registered, you hereby agree to the specific terms and conditions that apply to each one of the promotions we offer you by participating in them. Said terms and conditions will be available to you at any time throughout the duration of the promotion.
Below you will find basic information as to how we process your personal data:
Data controllers
Repsol, S.A. with registered address at Calle Méndez Álvaro, 44 - 28045 Madrid, Spain
Data Protection Officer
You can get in contact at protecciondedatos@repsol.com.
Data subject to processing
Rregistration data and other data associated with Your Account, such as the Online Services you use and promotions and offers you participate in, as well as data on incidents, suggestions, queries, or claims.
Processing purposes
| Purpose | Purpose details | Legitimacy | Controller | |
| (i) | Creation of credentials and access to Repsol Group online services | Manage Your Account, including creating one if you do not already have one, as well as the necessary steps to take advantage of the offer and the promotion in which you participate. Your account allows us to control access to all the Online Services you have signed up for and manage incidents, suggestions, queries or claims, allowing Repsol, S.A. to know all the Online Services you have signed up for, but not your activity on each of them, unless you provide consent | The existence of a contractual relationship with the user and a legitimate business interest in creating an efficient and easy-to-use service for users when accessing Repsol Group Online Services | Repsol, S.A. |
| (ii) | Legal compliance | Fulfill our legal obligations | Legal compliance | |
| (iii) | Measure the quality of service | Analyze the information in order to carry out statistical or satisfaction studies and be able to improve our products and/or services | Our legitimate business interest | |
| (iv) | Create profiles that enrich the information available with Repsol Group information | Enrich your Repsol Group customer profile, obtaining information belonging to other Repsol Group1 companies in order to create a comprehensive customer profile and be able to send, in case of having a legitimate basis, personalized marketing information about the products and services listed below2 and analyze behavior patterns for internal big data purposes and a comprehensive understanding of the client in all its relationships with the group. This implies that you authorize other Repsol Group1 companies to share your data with us. | Your consent | |
| (v) | Transfer to the Repsol Group1 | Communicate your data to other companies of the Repsol Group1 so that they can enrich their databases by obtaining information belonging to other companies in the Repsol Group1 and analyze behavior patterns for internal big data purposes and a comprehensive understanding of the client in all its relationships with the group. This implies that you authorize other Repsol Group1 companies to share your data with the company that processes it.* | Your consent | |
| (vi) | Product marketing | Send you marketing information about the third-party products and services identified below2. All marketing information may be sent electronically or by any other means. | Your consent |
(1) Repsol Group companies: As set forth at repsol.info/structure.
(2) Information will be sent about the following products and services: invitations to informational, sports, and recreational events; promotions; contests; drawings; and marketing information about solutions with regard to energy, transport, mobility, automotive assistance, insurance, finance, leisure, travel, home, sports, gastronomy, loyalty programs, payment methods and services, and telecommunications sectors.
Transfer to third parties
As a general rule, we do not transfer your data to third parties, with the exception of the following cases: (i) anywhere required by law; (ii) service providers acting as data processors; (iii) third parties who hold shared files regarding the fulfillment of monetary payment obligations, in the event you are in default; (iv) third parties who own services or products that the user voluntarily requests (e.g., when the user wishes to benefit from an offer from another Repsol Group1 company or partner, or when they request financing); (v) other Repsol Group1 companies for the purposes of enriching and creating profiles pursuant to the section on processing purposes.
Data storage
We will process your data until you cancel Your Account. Once Your Account has been canceled, where applicable, your data will be stored solely for the purposes of responding in the case of legal liability.
Nevertheless, if we notice that you have not used or interacted with Your Account or any of our Online Services for a period of two (2) years, we will cancel Your Account, deregister you from any Online Service you are signed up for, and store your data solely for the purposes of responding to any legal liability.
Data subjects' rights
Access, rectification, erasure, restriction of processing, portability, and the right not to be subject to decisions based solely on automated processing. Specifically, users have the right to oppose processing based on the existence of a legitimate business interest or on their consent at any time. Additionally, consent may be revoked at any time. You may exercise these rights by writing to the registered address of the entity acting as the data controller, or by sending an email to sacportal@repsol.com. You may also lodge a complaint with the Data Protection Authority at any time.
International transfers
Those necessary as a result of our relationship with service providers, with the guarantees established in the Privacy Policy available at www.repsol.com/privacy
Further information
You can find further information about how we process data in the Privacy Policy available at www.repsol.com/privacy
Last updated: January 2020